سياسة الاسترداد
Returns and Refunds Policy
## 1. Policy Period
We accept returns or exchanges submitted within **30 days** of the date of delivery.
## 2. Eligibility Requirements
To qualify for a return, the item must meet the following conditions:
- Item Condition: The item must be brand new, unused, and in its original condition without any alterations.
- Packaging Requirements: All original packaging (including gift box, lining, protective materials, labels, accessories, and gifts) must be intact.
- Proof of Purchase: You must provide the original receipt, order number, or other proof of purchase.
- Return Shipping Costs: All return shipping costs are borne by the customer. We do not cover any return shipping costs.
- Final Sale Items: Customized or personalized items are considered "final sale items" and are not eligible for returns, exchanges, or refunds.
## 3. Refund and Exchange Process
### How to Request
You may initiate a return or refund request yourself by clicking the link located at the bottom of this Return and Refund Policy page ("Click here to submit a return request."). Alternatively, you may contact our customer service team via email, providing your order number and the specific reason for the return or exchange. You must also provide the shipping tracking number for the returned package.
### Refund Processing Time
Once we receive and inspect the returned item, we will process your refund within **14 business days**. The refund will be credited to your original payment method.
Exchange Policy
Exchange requests must be submitted within 30 days of the item's delivery date. We only accept exchanges for the same item of the same type and specifications. If the item you request to exchange is out of stock, we will instead process a full refund for you.
4. Return Address
中国，江苏省，宿迁市，沭阳县，扎下镇，国际花木城北三大道110号
Pinyin：No.110, Beisan Dadao, Guoji Huamu Cheng, Zhaxia Zhen, Shuyang Xian, Suqian Shi, Jiangsu Sheng, China
post code:223600
Click here to submit a return request.